Adding an order

Retailers can add new customer orders directly in the control panel.

Begin with the customer record

If a customer record for this customer already exists in your FoodCommerce store then find and use that. If not then you need to add a new one.

Click on the "new" tab in the customer menu.

You only need the customers name.

Heads up: if you choose to add an email address the customer will receive automated emails when you create an order for them. Similarly if you add a mobile number and you have SMS messages switched on then they will receive automated text messages to their phone.

Also: customer emails must be unique and therefore your customer would be unable to later register on your store front using this email address. They could however use the lost password facility to take ownership of the customer you created.

Create the order

Click on the "new order" tab in the customer record.

Add items to the basket

Add the items to the basket.

Any discount codes?

Any discount code the customer wants to use are also added here.

Select the delivery slot

Important: You must add a delivery address if you want to select a home delivery. If this customer does not have an associated address then only collections will offered.

Select the delivery scheme, the delivery date and finally the time slot.

Select a payment

The payment options offered will relate to the delivery scheme chosen. If a card has been used before then it will have been saved so you just need to select it.

Finally place the order

If an email address is associated with this customer a "new order" email will be sent when the order is placed.