Payments and refunds

Payment transactions are recorded against the associated order and can be viewed in the transaction tab.

Card Transactions

On request your payment gateway processes card transactions on your behalf and communicates back with data on each transaction they perform. This data is recorded as a transaction against the associated order and includes failed transactions as well as successful ones. If a failure happens before an order has been placed it is not recorded.

Stripe transactions recorded against an order

The register transaction is the card details being verified by Stripe when the order was placed.

Successful Stripe charge transaction details

Stripe charge transaction for the final amount taken after the order was prepared.

The actual transactions performed will depend on your payment gateway

Stripe transactions

Event	Transaction type
Place order	Register
Payment	Charge
Refund	Refund

Sage Pay transactions

Event	Transaction type	Description
Place order	Authenticate Authorise (void)	The authenticate transaction captures the shopper's card details but does not verify them. An authorisation transaction for a random amount between £1 and £2 is therefore performed and then voided a few seconds later.
Payment	Authorise
Payment over 115%	Authorise Repeat	The authorisation is for the original amount and the repeat transaction for the balance.
Refund	Refund

Failed card transactions

Occasionally a payment transaction can fail even though the card was verified when the order was placed. If this should happen the order cannot be processed further until it is resolved. The failed transaction recorded against the order will give the reason for the failure.

Taking the payment elsewhere

Payments can be taken by another method, for example through your shop's POS terminal, in which case you should perform a "payment has been received offline" transaction. This transaction will be recorded and the order status will change to "payment taken" allowing you to print the delivery note and complete the order.

Refunding the shopper

As well as refunding a shopper's card you can also "refund the customer offline". These transactions have no effect on processing the order but will appear in your transaction reports.

Making a refund back to the customer's card for £10.35.

Stripe transactions recorded against an order with refund

The £10.35 refund in the order's transaction list.

Payment on delivery orders

For these orders click on the "record a cash transaction" action to confirm you have been paid. Once you have done this you will be able to mark the order as delivered thereby removing it from the needing attention list.